Service Forms and Guidelines
Would you like to commission a feasibility study, return a product or request a warranty? Here you will find all the necessary forms and applications to trigger these service processes. We look forward to hearing from you.
Or would you like to integrate your Komax machines securely into your production environment to minimize the risk of cyber threats? Here you will find all the information you need.
Repair Request Form
Connect with Our Support Team
To get the best possible support for your request, please fill out our repair request form using this link.
Service Forms
The important
Find here all forms and PDFs to submit enquiries or feedback (general terms and conditions).
Delivery Feedback
Please send us your complaints regarding our delivery quality by using this form. We will attend to your concerns as soon as possible.
Setup Feedback
With this form you can inform us about installation / dislocation of machinery and equipment with serial number.
Feasibility Test
The feasability test gives us all required information to evaluate the processability of your test material.
Return Line
Just in case
In case you need to send something back to us, here you find all the details like guidelines on returns of machines, exchange or warranty parts as well as Information on calibration, repairs, delivery or feasibility tests.
- Guidelines for machine returnPDFEnglish0.2 MB
- Return delivery of exchange partPDFEnglish0.2 MB
- Return delivery of warranty partPDFEnglish0.2 MB
- Information sheet Calibration / Repair of property of customerPDFEnglish0.2 MB
- Information sheet Delivery of wire material for feasibility testsPDFEnglish0.2 MB
Security
Secure operation of Komax machines
Here you will find all the information to help you protect your Komax machines from cyber risks and operate them securely in your production environment.
Security Recommendations
Our security recommendations provide guidance for the secure use of Komax machines, software, and services in production.
Security Advisory
Security Advisories are published by Komax to inform customers about vulnerabilities that may affect the security of a product. They also describe measures to mitigate or remediate the risks arising from these vulnerabilities.
| Advisory ID | Title | Affected Products | Severity | Advisory Version | Details |
|---|---|---|---|---|---|
Nothing currently | Nothing currently | Nothing currently | Nothing currently | Nothing currently | Nothing currently |
Coordinated vulnerability disclosure policy
The CVD-Policy explains how security vulnerabilities can be reported to Komax and how such reports are assessed, handled, and disclosed.
Contact us
For feedback to the security recommendations and questions about security issues, please contact Komax via these addresses:
General Inquiries: service.DIN@komaxgroup.com
Security Team: security@komaxgroup.com
Schleuniger Forms
Repair Service
Returning Equipment to Our Company
Machines or parts can be sent to a Schleuniger-certified service location. Before shipping, please fill out the required information online and submit a return request.
Technical Support (ES/CS/Technical Department)
For inquiries regarding troubleshooting, technical questions, repair requests, or warranty plans, please contact the technical department:
This is an email address that can be accessed by all technical staff, so please use it especially in case of issues or malfunctions.