Service Forms and Guidelines
Would you like to commission a feasibility study, return a product or request a warranty? Here you will find all the necessary forms and applications to trigger these service processes. We look forward to hearing from you.
Or would you like to integrate your Komax machines securely into your production environment to minimize the risk of cyber threats? Here you will find all the information you need.
Service Forms
The important
Find here all forms and PDFs to submit enquiries or feedback. You can find the general terms and conditions on Komax Direct.
Delivery Feedback
Please send us your complaints regarding our delivery quality by using this form. We will attend to your concerns as soon as possible.
Setup Feedback
With this form you can inform us about installation / dislocation of machinery and equipment with serial number.
Feasibility Test
The feasability test gives us all required information to evaluate the processability of your test material.
Return Line
Just in case
In case you need to send something back to us, here you find all the details like guidelines on returns of machines, exchange or warranty parts as well as Information on calibration, repairs, delivery or feasibility tests.
- Guidelines for machine returnPDFEnglish0.2 MB
- Return delivery of exchange partPDFEnglish0.2 MB
- Return delivery of warranty partPDFEnglish0.2 MB
- Information sheet Calibration / Repair of property of customerPDFEnglish0.2 MB
- Information sheet Delivery of wire material for feasibility testsPDFEnglish0.2 MB
Security
Secure operation of Komax machines
Here you will find all the information to help you protect your Komax machines from cyber risks and operate them securely in your production environment. Our security recommendations provide guidance for the secure use of Komax machines, software, and services in production.
Contact us
For questions and feedback on the security recommendations, please contact us at the following e-mail address: service.DIN@komaxgroup.com
Schleuniger Forms
Repair Service
Returning Equipment to Our Company
Machines or parts can be sent to a Schleuniger-certified service location. Before shipping, please fill out the required information online and submit a return request.
Technical Support (ES/CS/Technical Department)
For inquiries regarding troubleshooting, technical questions, repair requests, or warranty plans, please contact the technical department:
This is an email address that can be accessed by all technical staff, so please use it especially in case of issues or malfunctions.