Enquiries and Returns
Would you like to commission a feasibility study, return a product or request a warranty? Here you will find all the necessary forms and applications to trigger these service processes. We look forward to hearing from you.
Find here all forms and PDFs to submit enquiries or feedback. You can find the general terms and conditions on Komax Direct.
Please send us your complaints regarding our delivery quality by using this form. We will attend to your concerns as soon as possible.
With this form you can inform us about installation / dislocation of machinery and equipment with serial number.
The feasability test gives us all required information to evaluate the processability of your test material.
Warranty Request Sheet
Use this form to lodge complaints about Komax Wire products within the warranty period. The purpose of the form is to inform Customer Service efficiently so that it can address your concern quickly and easily.
Just in case
In case you need to send something back to us, here you find all the details like guidelines on returns of machines, exchange or warranty parts as well as Information on calibration, repairs, delivery or feasibility tests.
- Guidelines for machine returnPDFEnglish0.1 MB
- Return delivery of exchange partPDFEnglish0.2 MB
- Return delivery of warranty partPDFEnglish0.1 MB
- Information sheet Calibration / Repair of property of customerPDFEnglish0.1 MB
- Information sheet Delivery of wire material for feasibility testsPDFEnglish0.1 MB