Talk to an Expert

Enquiries and Returns

Would you like to commission a feasibility study, return a product or request a warranty? Here you will find all the necessary forms and applications to trigger these service processes. We look forward to hearing from you.

Service Forms

The important

Find here all forms and PDFs to submit enquiries or feedback. You can find the general terms and conditions on Komax Direct.


Delivery Feedback

Please send us your complaints regarding our delivery quality by using this form. We will attend to your concerns as soon as possible.


Setup Feedback

With this form you can inform us about installation / dislocation of machinery and equipment with serial number.


Feasibility Test

The feasability test gives us all required information to evaluate the processability of your test material.


Warranty Request Sheet

Use this form to lodge complaints about Komax Wire products within the warranty period. The purpose of the form is to inform Customer Service efficiently so that it can address your concern quickly and easily.


Return Line

Just in case

In case you need to send something back to us, here you find all the details like guidelines on returns of machines, exchange or warranty parts as well as Information on calibration, repairs, delivery or feasibility tests.