In the event of a case, our team will be at your disposal immediately for a repair. First contact our helpdesk by phone. If the problem persists, then your request will go to local 2nd level support, who can help you directly via remote connection with the full knowledge of the global Komax service network. Of course, a service technician on site can also fix the problem. Komax is well-known for its outstanding spare+ware parts service. A very good longterm availability and interesting storage offers like the Komax Smart Stock are services that will provide a strong performance over the whole machine lifetime cycle.