CARE Service Agreements
CARE Remote
CARE Remote drastically reduces Machine Time to Repair (MTTR) and repair costs by offering fast, expert-level support without additional travel expenses. Our service experts are ready to tackle your toughest challenges, ensuring your machines are back in operation swiftly and efficiently.
CARE Remote provides top-tier remote support to minimize machine downtime due to troubleshooting and repairs activities. Thanks to CARE Remote Customers don’t need to worry anymore about time-consuming troubleshooting, maintaining inhouse technical expertise and limited availability of service technicians for onsite visits on short-notice. Our service offers high availability and fast response times for service experts via a dedicated technical service hotline. This includes machine monitoring and diagnostics solutions increasing capabilities to identify rapidly issues, enabling effective resolution of complex technical issues remotely. CARE Remote helps you quickly return to normal operations, leveraging a dedicated technical service organization, expert knowledge from the machine manufacturer and advanced machine data monitoring & diagnostics solutions. To maximize your benefits, we recommend to combine CARE Remote with WIRE Insights and receive full transparency about your equipment status and performance insights.
Your Benefit
- High responsiveness: receive prompt assistance, even on short notice, to address urgent issues quickly.
- Expert level support: get assistance from our service expert team, leveraging machine manufacturer knowledge.
- Advanced diagnostics: effectively troubleshoot even complex technical issues with our connectivity solution enabling you to save time and money.
- Minimized repair costs: benefit from swift resolution of machine issues without additional travel costs.
- Financial predictability: with a CARE Service Agreement you can plan effectively your budget and forget about cost overruns.
- Enhanced Performance Monitoring: utilize WIRE Insights for comprehensive performance monitoring, helping you to identify and unlock optimization potential.
Our CARE Remote Service in detail
- Prime Remote Support: service experts will guide your staff through machine settings, troubleshooting, repairs via a dedicated technical service helpdesk.
- Fixed price: we cover all remote support requests for your equipment under CARE Remote so that you can avoid cost overruns and reduce the administrative efforts.
- Connectivity: with our connectivity solution we enable real-time machine data monitoring, analysis and remote access so that our experts can quickly diagnose and fix problems, reducing the need for on-site visits and saving valuable time.
- WIRE Insights Cloud Service: Optional WIRE Insights cloud service offers detailed performance reports, helping you track and optimize your equipment's performance.