Service Forms

The important

Find here all forms and PDFs to submit enquiries or feedback. You can find the general terms and conditions on Komax Direct.


Delivery Feedback

Please send us your complaints regarding our delivery quality by using this form. We will attend to your concerns as soon as possible.


Setup Feedback

With this form you can inform us about installation / dislocation of machinery and equipment with serial number.


Feasibility Test

The feasability test gives us all required information to evaluate the processability of your test material.


Return Line

Just in case

In case you need to send something back to us, here you find all the details like guidelines on returns of machines, exchange or warranty parts as well as Information on calibration, repairs, delivery or feasibility tests.


Security

Secure operation of Komax machines

Here you will find all the information to help you protect your Komax machines from cyber risks and operate them securely in your production environment. Our security recommendations provide guidance for the secure use of Komax machines, software, and services in production.


Contact us

For questions and feedback on the security recommendations, please contact us at the following e-mail address: service.DIN@komaxgroup.com 


Schleuniger Forms

Repair Service

Send Your Machine to Us
Machines or parts can be sent to any Schleuniger certified service location. Simply fill out a request online and we will contact you with instructions on where to send your machine.

Are you located in North America? Please click here to proceed to the respective online form.


Customers from Germany, Austria, Switzerland, Liechtenstein and Benelux will find their online form here:⁠

Hotline and email support
Our technical support specialists can often resolve a service order over the phone or by email. You can contact this support team using the online form or via the technical support hotline.
Telephone: +41 33 334 07 07.
Email: service@schleuniger.ch